Our goal at VKTRY is 100% customer satisfaction. If you are unhappy with your VKTRY Insoles, please contact us to arrange a return. We have a 30-day Money Back Guarantee, but even if it’s been more than 30 days, we will try to work with you.
Within the USA, Returns are FREE - we pay the shipping costs for returns. For International customers,
we cannot make the same offer - you would pay for the return shipping.
Three simple ways to contact us:
1. Email email@example.com
2. Call us at 831-291-5510. VKTRY business hours are weekdays from 9 to 5 EST.
3. During business hours, use the "Get Help" tab on the bottom right of any page on our site
(besides the homepage) to open a chat with a customer service representative.
How Returns work for customers in the USA: After you contact a VKTRY customer service rep and your return is authorized, we will send you an email containing a return postage label. Print that return postage label and put it on a shipping box that contains the insoles you're returning. Then, just head to your local post office to drop off the parcel. The postage will be 100% paid for and a complete refund will be issued as soon as we receive the returned pair. We also ask you leave a note in the return box stating whether it's a refund or an exchange.
135 Research Drive
Milford, CT 06460
Click here to learn more about the VKTRY Satisfaction Guarantee.